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Avaya Proactive Outreach Manager Use Cases

One of the best ways for an enterprise-size organization to increase the efficiency of its customer interactions and customer experience scores is the use of proactive outreach, or outbound. The Avaya Proactive Outreach Manager (POM) engine enhances the powerful self-service

Do We Have Enough Ports?

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By INI Staff Knowing Avaya Aura® Experience Portal (AAEP) port usage during peak periods is the key to determining whether the system is in danger of turning callers away during momentary call spikes. Administrators frequently grapple with questions such as:

You Asked…We Answered: Reporting

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by INI Staff Deploying a top-notch Avaya Aura® Experience Portal (AAEP) Interactive Voice Response (IVR) environment, and enriching it with INI applications, effectively improves your customer experience and helps your organization to function more smoothly. This is something that you