INI and LumenVox Partner to Launch Interactive Speech Attendant™

Providing a highly accurate speech attendant to enrich the customer experience and replace Nuance’s discontinued automated attendant solutions. December 8, 2020 – Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with LumenVox to create a powerful replacement for

INI and CTIntegrations Create Secure Payment Solution

New voice and desktop-enabled application allows callers to make payments privately during agent interactions TUALATIN, Ore., CEDAR PARK, Tex.—May 27, 2020—Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with Omni-channel integration specialist CTIntegrations to deliver INI SecurePaymentAssistant™, a secure

INI Messenger™ Now Rated Avaya Compliant

TUALATIN, OR – Interactive Northwest, Inc. (INI), an interactive voice response (IVR) and computer telephony integration (CTI) developer, today announced that its INI Messenger™ outbound communication solution is compliant with key customer engagement solutions from Avaya, a global provider of

INI releases AudioForms™ 3.0, a speech enabled IVR forms application

TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today is announcing the release of INI AudioForms™ 3.0, the latest version of its automated forms application for Avaya contact