INI OutboundStudio™ now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions
TUALATIN, Ore. – November 4, 2021 — Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI OutboundStudio™ solution is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions, providing customers with a powerful add-on to Avaya Proactive Outreach Manager (POM). Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
INI OutboundStudio delivers a full-featured set of advanced capabilities for voice and SMS-based Avaya POM campaigns. With an easy-to-use administration interface and consolidated campaign management tools, INI OutboundStudio provides organizations with a powerful way to manage proactive notifications. INI OutboundStudio expands on the functionality of POM by giving contacts a wide range of response options, including speech recognition-enabled voice input and easily configured two-way SMS. The application is now compliance-tested by Avaya for compatibility with Avaya Experience Portal 8.0 and Avaya Proactive Outreach Manager 4.0.
“Providing proactive notification has become a hallmark of the efficient customer service consumers expect,” said Glen Taylor, INI OutboundStudio product manager. “INI OutboundStudio, in conjunction with POM, gives organizations the ability to meet that demand in the modality, voice or SMS, of the consumer’s choice.”
“INI OutboundStudio has undergone formalized interoperability testing,” said Susy Liem, Avaya Vice President of Product Management. “Working with independent technology companies like INI to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies.”
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, INI can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how INI is part of Avaya’s DevConnect program and Avaya’s other partner programs.
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
About Interactive Northwest, Inc.
INI has been a leader in self-service contact center applications since 1992. Recognized for its expertise in conversational speech, outbound, and callback technologies, INI delivers solutions that combine technical prowess with a user-friendly customer experience. INI’s approach emphasizes close collaboration with clients and partners to create real-world solutions that reduce the cost of providing superior customer service. As a Technology Partner of the Avaya DevConnect Program, INI leads the way for emerging contact center technologies, providing innovative, highly stable solutions for on-premise and cloud-based platforms. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236.
Tags: Avaya, channel partners, communications solutions, devconnect, developers, resellers
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