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INI Interactive Speech Attendant™ Now Rated “Avaya Compliant”

TUALATIN, OR – September 8, 2022 – Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI Interactive Speech Attendant™ (ISA) solution is compliant with key Avaya OneCloud™ solutions, providing customers with a

My Avaya Dialer is Going End-of-Support. What Next?

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By Glen Taylor If your organization uses Avaya Proactive Contact (PC) for outbound notifications, you may be wondering what to do when the software goes end-of-support this year. An obvious replacement candidate is the Avaya Proactive Outreach Manager (POM) platform.

Interactive Northwest, Inc. Releases Interactive Speech Attendant™ 2.0

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The next-generation version adds configurable IVR menus to its powerful directory-enabled speech attendant Tualatin, OR United States – December 7, 2021 – Contact center solutions developer Interactive Northwest, Inc. (INI) has released a new feature-rich version of its flagship Interactive Speech

INI OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy

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INI OutboundStudio™ now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions TUALATIN, Ore. – November 4, 2021 — Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI OutboundStudio™ solution is compliant with key

Time to Rethink your Outbound Strategy?

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By Glen Taylor Over the past several years, many customers who could benefit from agent-based dialing have been unwilling to consider it because of the Telephone Consumer Protection Act (TCPA). The TCPA statute makes calls or texts to mobile numbers

INI and LumenVox Partner to Launch Interactive Speech Attendant™

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Providing a highly accurate speech attendant to enrich the customer experience and replace Nuance’s discontinued automated attendant solutions. December 8, 2020 – Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with LumenVox to create a powerful replacement for

Enhance Proactive Notifications with INI OutboundStudio™

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New Interactive Northwest, Inc. (INI) product enhances the functionality of Avaya Proactive Outreach Manager TUALATIN, Ore.—Oct. 13, 2020—Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) is offering Avaya contact centers a way to expand their outbound notification strategy

INI and CTIntegrations Create Secure Payment Solution

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New voice and desktop-enabled application allows callers to make payments privately during agent interactions TUALATIN, Ore., CEDAR PARK, Tex.—May 27, 2020—Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with Omni-channel integration specialist CTIntegrations to deliver INI SecurePaymentAssistant™, a secure

Avaya Proactive Outreach Manager Use Cases

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One of the best ways for an enterprise-size organization to increase the efficiency of its customer interactions and customer experience scores is the use of proactive outreach, or outbound. The Avaya Proactive Outreach Manager (POM) engine enhances the powerful self-service

Making Self-Service IVR More Personable

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By Kyle Henderson Last time I was in the hair salon, my stylist asked where I work and what the company does. I explained—without any jarring head movements—that INI develops and integrates applications for the automated telephone systems you interact