self-service applications Archives |

Making Self-Service IVR More Personable

By Kyle Henderson Last time I was in the hair salon, my stylist asked where I work and what the company does. I explained—without any jarring head movements—that INI develops and integrates applications for the automated telephone systems you interact

BWP Protects Revenue with Outbound Messaging

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Burbank Water and Power (BWP) is a not-for-profit organization owned by the citizens of Burbank whose mission is to provide reliable, affordable and sustainable water and electric services to the community. Like most public utilities, the drain in resources BWP

INI Celebrates 20 Years Providing Innovative Self-Service IVR Solutions

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, June 7, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and systems integration software, today announced that 2012 marks its 20th anniversary. From its beginnings