INI FormStudio Archives |

Making Self-Service IVR More Personable

By Kyle Henderson Last time I was in the hair salon, my stylist asked where I work and what the company does. I explained—without any jarring head movements—that INI develops and integrates applications for the automated telephone systems you interact

Visual Forms with INI FormStudio™ Simplify Self-Service Response Collection

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Interactive Northwest, Inc. Application Supports Leading Transcription Engines and Speech-to-Text TUALATIN, Ore.— Contact center solutions developer Interactive Northwest, Inc. (INI) has released INI FormStudio™, an Interactive Voice Response (IVR) survey and response collection application that supports voice and visual interfaces and

Caller Satisfaction Feedback Drives Community Care Call Center Excellence

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Community Care Behavioral Health Organization, a non-profit managed care organization for mental health and substance use disorders, provides services for medical assistance members in more than half of the counties in Pennsylvania. Their customer service call center is a 47-agent,

Contact Center Disaster Recovery – More than Weathering the Storm

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by Glen Taylor & Kyle Henderson With all of the recent hurricanes, wildfires, and other natural disasters impacting countless people and organizations—and our thoughts are with all those affected—we want to re-visit what enterprises can do to plan for disasters

Government Agency Ensures Customer Satisfaction with INI AudioForms™ Surveys

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A major government agency’s contact center, which handles thousands of calls every month, wanted to ensure it continued delivering quality customer service to its inbound callers. To do so, it needed to find an easy way to gather honest feedback.

5 Ways to Reduce Customer Effort

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by Interactive Northwest, Inc. A Simplified Approach to Customer Service Can Make a Difference If you think satisfying customers is a complicated process, you’re absolutely right! But it may not be as difficult as you’ve been led to believe. For