avaya Archives |

INI Interactive Speech Attendant™ Now Rated “Avaya Compliant”

TUALATIN, OR – September 8, 2022 – Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI Interactive Speech Attendant™ (ISA) solution is compliant with key Avaya OneCloud™ solutions, providing customers with a

My Avaya Dialer is Going End-of-Support. What Next?

maria-simonton

By Glen Taylor If your organization uses Avaya Proactive Contact (PC) for outbound notifications, you may be wondering what to do when the software goes end-of-support this year. An obvious replacement candidate is the Avaya Proactive Outreach Manager (POM) platform.

Interactive Northwest, Inc. Releases Interactive Speech Attendant™ 2.0

maria-simonton

The next-generation version adds configurable IVR menus to its powerful directory-enabled speech attendant Tualatin, OR United States – December 7, 2021 – Contact center solutions developer Interactive Northwest, Inc. (INI) has released a new feature-rich version of its flagship Interactive Speech

INI OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy

maria-simonton

INI OutboundStudio™ now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions TUALATIN, Ore. – November 4, 2021 — Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI OutboundStudio™ solution is compliant with key

Enhance Proactive Notifications with INI OutboundStudio™

maria-simonton

New Interactive Northwest, Inc. (INI) product enhances the functionality of Avaya Proactive Outreach Manager TUALATIN, Ore.—Oct. 13, 2020—Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) is offering Avaya contact centers a way to expand their outbound notification strategy

Avaya Presents ‘Technology Innovation for Voice Portal’ award to Interactive Northwest, Inc. (INI)

maria-simonton

[title h4=”title_blue”]Prestigious award reflects INI’s success in developing applications that enhance the stability, management, and availability of applications running in the Avaya Voice Portal environment.[/title] Interactive Northwest, Inc. (INI), an award-winning Independent Software Vendor (ISV) in self service environments, announced