|

Government Agency Ensures Customer Satisfaction with INI AudioForms™ Surveys

A major government agency’s contact center, which handles thousands of calls every month, wanted to ensure it continued delivering quality customer service to its inbound callers. To do so, it needed to find an easy way to gather honest feedback.

Healthcare Center Thrives with Callback, Outbound and Avaya Platform

maria-simonton

A large healthcare system with multiple hospitals and treatment facilities on the U.S. east coast operates a centralized contact center that handles appointment making and referral management for each of the healthcare system’s facilities. Each month, the center answers about