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Getting the Most out of your Contact Center Part 1

by Glen Taylor Let’s Face It, We Love Automation! Think about it: how many of us choose to go to the bank to withdraw money when we can access an ATM? Would you wait in line for an airline ticketing

Conquering the Telephone Consumer Protection Act

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Strengthen customer relationships without violating the TCPA Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to the Telephone Consumer Protection Act (TCPA)

INI LaunchPort™ 2.0, A Better Way to Connect

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by Interactive Northwest, Inc. Wouldn’t it be great if your phone system could read a caller’s mind and connect them to the exact resource they need as soon as they enter into your contact center? Sure, it seems kind of

INI announces release of LaunchPort 2.0, targeted call routing application

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, August 16, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of version 2.0 of INI

Top 6 Considerations When Choosing a Callback Solution

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by Interactive Northwest, Inc. Effective contact center automation is focused on designing a customer experience that is efficient, concise and as pleasant as possible; however, peaks in call volume that lead to prolonged hold times pose a threat to customer

INI Celebrates 20 Years Providing Innovative Self-Service IVR Solutions

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, June 7, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and systems integration software, today announced that 2012 marks its 20th anniversary. From its beginnings

INI to Exhibit at the 2012 IAUG Global Education Conference

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, April 23, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be exhibiting at the International Avaya Users Group

INI Sponsors and Presents at 2011 Avaya Contact Center Summit, October 3-7, Las Vegas, Nevada

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INI is pleased to be a Gold sponsor for the 2011 Avaya Contact Center Summit, October 3-7, in Las Vegas, Nevada. During the summit, INI Solutions Architect Glen A. Taylor, PhD, will present a session on Best Practices Designing Avaya

Avaya Presents ‘Technology Innovation for Voice Portal’ award to Interactive Northwest, Inc. (INI)

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[title h4=”title_blue”]Prestigious award reflects INI’s success in developing applications that enhance the stability, management, and availability of applications running in the Avaya Voice Portal environment.[/title] Interactive Northwest, Inc. (INI), an award-winning Independent Software Vendor (ISV) in self service environments, announced

INI Presents & Exhibits at the IAUG Global Conference 2011, May 22-25, in Las Vegas, Nevada

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[title h3=”title_blue”]PCI: Implementing Secure Self-Service Payment Applications – Is Your Voice Portal Protected?[/title] Join INI on Wednesday, May 25, 9:45 – 10:45 a.m., as Kirk Jesser and Glen Taylor, PhD, present important information at the 2011 IAUG Global Conference, Caesars