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Top 6 Considerations When Choosing a Callback Solution

by Interactive Northwest, Inc. Effective contact center automation is focused on designing a customer experience that is efficient, concise and as pleasant as possible; however, peaks in call volume that lead to prolonged hold times pose a threat to customer

BWP Protects Revenue with Outbound Messaging

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Burbank Water and Power (BWP) is a not-for-profit organization owned by the citizens of Burbank whose mission is to provide reliable, affordable and sustainable water and electric services to the community. Like most public utilities, the drain in resources BWP