IDReset Archives |

INI Achieves VerAfied Security Rating for INI IDReset™

INI has earned the prestigious VerAfied security rating for the company’s INI IDReset™ automated password reset application. After a rigorous independent assessment by Veracode, INI IDReset was found to meet stringent requirements for secure enterprise software based on industry standards.

INI IDReset™ Optimized for LumenVox Automated Speech Recognizer

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI IDReset™, a self-service password reset solution, offers seamless integration with the most recent versions of the LumenVox

The Compelling ROI of Password Reset Automation

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by Interactive Northwest, Inc. Research Concludes Password Reset Automation Yields Big Savings [frame align=”right” width=”216″ height=”304″ src=”https://www.interactivenw.com/wp-content/uploads/2014/10/IDResetPromoLogo.jpg”]What if your enterprise-level organization could save upwards of 20%-30% per year on IT helpdesk expenses while substantially reducing the workload of helpdesk staff? It

INI Introduces INI IDReset™, Automated Active Directory Password Reset Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI IDReset, a self-service application that enables users to reset their passwords by phone or

Getting the Most out of your Contact Center Part 1

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by Glen Taylor Let’s Face It, We Love Automation! Think about it: how many of us choose to go to the bank to withdraw money when we can access an ATM? Would you wait in line for an airline ticketing