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Technologies Contact Center Agents will Thank Management For

by Kyle Henderson Working in a contact center isn’t an easy gig. Day after day, call after call, agents may speak with callers who are irritated, distressed, uninformed, and often volatile because they would rather be doing anything besides calling

FAQ Automation Reduces Agent Burnout and Increases CSAT

maria-simonton

by Kyle Henderson Any IT manager, school teacher or medical professional will tell you that it’s no fun answering the same question over and over and over again. It wastes time and resources, and reduces morale for the person being