Articles

Over the years, we’ve written many articles and blog posts to help our customers and partners better understand technologies and challenges in the contact center.  We hope you’ll find them informative.

 

 

3 Ways to Measure Customer Satisfaction
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by Interactive Northwest, Inc. [frame align=”right” width=”242″ height=”201″ src=”https://www.interactivenw.com/wp-content/uploads/2014/02/iStock_000021894847Small_notebook-and-graph.jpg”] In our recent article, 5 Ways to Reduce Customer Effort, we considered the alarming numbers around customer satisfaction and offered suggestions for improvement. With 59% of customers claiming medium to high
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5 Ways to Reduce Customer Effort
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by Interactive Northwest, Inc. A Simplified Approach to Customer Service Can Make a Difference If you think satisfying customers is a complicated process, you’re absolutely right! But it may not be as difficult as you’ve been led to believe. For
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