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INI Sets the Standard for Quality Assurance

by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. With so many companies touting their products and services across various media platforms these days, terms like quality and innovation have nearly lost their meaning. Among all the voices clamoring for attention,

The Power of Avaya Aura® Experience Portal

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Unlock Your Contact Center’s Potential for Customer Engagement Imagine if you could implement a contact center solution that gave you an edge over your competitors, a foundation for protecting and generating revenue,

Interactive Northwest, Inc. Sponsors Event to Honor Academic Achievement

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, is proud to have sponsored the “Parade of Bicycles” during the NACR National Sales Conference held February 25th-27th at Rosen Shingle Creek in

Getting the Most Out of your Contact Center Part 3

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Enhance your Contact Center with Meaningful Metrics In the first article of our three part series, Getting the Most Out of your Contact Center, we looked at the importance of prioritizing the

Getting the Most Out of your Contact Center Part 2

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by Interactive Northwest, Inc. Enhance your Contact Center for Profitability In the first article of our three part series, Getting the Most Out of Your Contact Center, we emphasized the importance of enhancing the customer experience, the heartbeat of the

INI to Exhibit at the Avaya 2013 Customer Experience Summit

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be a sponsor at the Avaya 2013 Customer Experience Summit to be held December 2-6, 2012 in Denver, CO. INI will

Getting the Most out of your Contact Center Part 1

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by Glen Taylor Let’s Face It, We Love Automation! Think about it: how many of us choose to go to the bank to withdraw money when we can access an ATM? Would you wait in line for an airline ticketing

Conquering the Telephone Consumer Protection Act

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Strengthen customer relationships without violating the TCPA Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to the Telephone Consumer Protection Act (TCPA)

INI LaunchPort™ 2.0, A Better Way to Connect

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by Interactive Northwest, Inc. Wouldn’t it be great if your phone system could read a caller’s mind and connect them to the exact resource they need as soon as they enter into your contact center? Sure, it seems kind of

INI announces release of LaunchPort 2.0, targeted call routing application

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, August 16, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of version 2.0 of INI