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INI AudioMenus Puts Contact Centers in Control of Routing

By Maria Simonton Ask any contact center administrator what their biggest challenge is, and chances are they’ll say managing queues. Customer needs change as frequently as agent skills, so flexibility in how those queues are managed is of the utmost

INI AudioMenus™ Release 3.0 Adds Directed Dialogue Speech Recognition Support

maria-simonton

Interactive Northwest, Inc. Latest Application Curbs Need for External Developers and PBX Routing TUALATIN, Ore.— Contact center solutions developer Interactive Northwest, Inc. (INI) has added support for directed dialogue speech recognition to the most-recent release of its configurable IVR menu