INI AudioMenus™ Now Rated Avaya Compliant

TUALATIN, OR — Interactive Northwest, Inc. (INI), a developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioMenus is compliant with key customer engagement solutions from Avaya, a global provider of business

INI to Exhibit at IAUG Avaya ENGAGE 2016

TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems and contact center integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) Avaya ENGAGE 2016 Conference to be held

INI Releases INI SureConnect™ 5.0, a Highly Configurable Callback Application

TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of version 5.0 of INI SureConnect, a versatile customer callback and queuing application designed to offer

Interactive Northwest, Inc. Introduces INI AudioMenus™

TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI AudioMenus, a web-based administration tool that creates full-featured IVR menus and announcements for routing

Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration

CITYPOINT, GLASGOW, SCOTLAND, and TUALATIN, OR, USA– Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced their partnership to streamline agent desktop

INI Help Desk Article Featured in IAUG Insights Magazine

TUALATIN, OR – Our recent article, Automating the Help Desk: How to Leverage Self-Service Technology Internally for Maximum ROI, by Maria Simonton, Director of Product Marketing at INI, has been published in the latest issue of the IAUG Insights magazine. This article provides helpful tips on using

INI IDReset™ Now Rated Avaya Compliant

INI, today announced that INI IDReset is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.