contact centers

What’s Your AI Roadmap?
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The pace of technological change sometimes feels breathtaking and relentless. Contact centers are undergoing a massive transformation thanks to the introduction of Conversational Artificial Intelligence (CAI) and Large Language Model (LLM) generative AI software like ChatGPT and OpenAI. Organizations are
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AEP in the Cloud or On Premise?
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While more and more enterprise-sized organizations are moving their contact centers to the cloud, many still hold concerns for various reasons, and want to keep their data on premise. Their reservations are generally centered on security, lack of control, and
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