Modernize your self-service strategy with Conversational AI.
INI offers a full suite of professional services targeted toward designing, developing, and optimizing the performance of Conversational AI applications. Utilizing industry best practices and leading conversational AI tools, we ensure callers have an effortless and elegant customer experience.
Our complete Conversational AI offering includes:
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- User Interface Design
- Human Factors Analysis
- Intent Specifications
- Training Phrase Creation
- Prompt Verbiage Optimization
- Webhook Development & Integration
- Usability Testing
- Utterance Transcription
- Performance Tuning
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Real-World Approach
INI believes that the best user experiences aren’t designed in a bubble. Our Conversational AI services employ testing and validation techniques that are intended to simulate the behavior of actual users, not just quality control engineers. By interviewing contact center agents, business stakeholders, and a sample of real customers, INI works to identify and prioritize self-service needs, ensuring your application delivers what customers want.
Care and Feeding
Caller needs change over time, as do business goals. At INI, we continue to monitor the health and success of your Conversational AI applications post-deployment to safeguard against customer experience issues. Periodic tuning cycles allow INI speech experts to analyze ongoing performance. By implementing regular prompt and training phrase updates, we make certain speech-enabled applications stay user-friendly.