INI’s Project Life Cycle is a customer-focused process that uses a phased approach to custom application development. The intent of this approach is to ensure the delivery of quality products and services that meet or exceed customer expectations.
INI has engineered its Project Life Cycle to be a comprehensive managed process, incorporating rigorous control protocols from various disciplines along each stage of the project to ensure a sound and reliable product. The Project Life Cycle consists of six distinct and clearly defined stages, each with an important deliverable provided to the customer.
1. Project Definition Phase
Deliverable: Statement of Work
The Statement of Work documents the goals of the project, provides a high level view of the application requirements and features, and establishes the project scope and pricing.
2. Project Planning and Requirements Analysis Phase
Deliverable: Project Workbook
The Project Workbook acts as a blueprint for the project. This is an evolving document that is updated throughout the course of the project. It delineates action items, responsibilities, and a high-level timeline. It also captures important customer data, settings, IP addresses, and access codes.
3. Application Design Phase
Deliverable: Application Design Document
The Application Design Document provides a comprehensive level of detail. It contains a breakdown of the applications including user interface scripts, call flows, Voice User Interface dialogues, data flow diagrams and data dictionaries.
4. Application Development and Testing Phase
Deliverable: Customer Validation Test Plan
The Customer Validation Test Plan guides customers through the final testing process, after solution deployment, at the customer site.
5. Deployment and Customer Validation Phase
Deliverable: Software Delivery
Installations are performed at the customer’s site during standard business days and hours.
6. Support and Maintenance Phase
Deliverable: Customer Support Guide
This document is intended to assist customers in maintaining their software going forward and contains information such as back-up recommendations, system maintenance tips, and contacts for support and application enhancement information. Once the document is reviewed, ongoing support of the application is turned over to INI Customer Support.
What others say about us:
“…the experience and expertise possessed by INI is quite evident. Throughout the planning and design phases, INI provided valuable input resulting in an application that is very easy to use and intuitive. The State works with a large number of vendors whom all claim to have strong project management practices in place. We were pleasantly surprised how well INI demonstrated a strong and effective project management methodology.”
DUANE SHELL | Director, Telecom IT | State of North Dakota