Take control of your CX strategy with configurable self-service.
Design and deploy dynamic IVR applications without the need for custom development.
Featuring multi-tier menus, alerts, API integrations, and sophisticated business logic, ISA provides a complete toolkit for the creation and deployment of self-service applications.
ISA’s web-based administration interface simplifies the configuration of speech recognition input, transfer destinations, business hours logic, and more.
Greet callers with a natural, speech-enabled front desk experience.
Looking to replace deprecated name dialers such as Nuance OSA?
Interactive Speech Attendant allows callers to speak the name or department they wish to reach, providing a friendly and cost-effective solution to call routing.
With a built-in integration to common LDAP directories (such as Microsoft Active Directory), ISA flexes to meet any organization’s needs.
Launch and schedule automated directory imports, generate speech recognition grammars, and leave the error-checking to us. ISA makes Name Dialing simple.
Features
- Dynamic ASR and Touchtone Menus
- LDAP-Powered Name Dialer
- Alert Messaging
- ANI and DNIS Lookup
- API Integration to Backend Data Sources
- Support for English, Spanish, and Canadian French
- Business Hours and Holiday-Driven Behavior
- Call Data and Audit Reports
Benefits
ISA delivers a natural user experience that promotes higher customer satisfaction and better corporate branding. ISA’s full-featured administration dashboard puts organizations in control, allowing for highly customized handling of inbound calls. ISA customers can expect:
- Enhanced branding and corporate image
- 24/7 coverage
- Automation of routine operator tasks
- Fast and easy configuration
- Total flexibility in a self-service solution
- Increased caller convenience and satisfaction
Try It
Call 1.800.732.3236 to hear ISA in action.
Ask for “Sales” to schedule a demo or request a quote.