IVR Self-Service Solutions

 

The INI Difference

At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
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INI News & Events

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Come visit INI!
at IAUG Converge 2013
Booth #317
June 3-7, 2013
Orlando, Florida

Success Story

Burbank Water and Power (BWP) recaptured $160,000 in past-due payments over a two-month period using proactive notification, by initiating a non-threatening phone call to customers prompting them to call back for important account information. InCash.jpg the two-month period, 91% of calls were successful in reaching a person or leaving a message, resulting in 15% more customers paying without the need for a service interruption.
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WHAT OTHERS SAY ABOUT US:
AutoCall™ is a ringing success! in an 18 day period, it has generated 250 payments. It is definitely a win-win for both our company and customers alike!
Charles, Representative of a CA city government
All EQuilibrum 2.0 tests were completed and passed. Thought I should mention, I think you have a quality product.
Keyur, Avaya DevConnect Tester

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