At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience 
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
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INI to Exhibit at the Avaya 2013 Customer Experience Summit
INI’s Glen Taylor will be presenting “The Value of Selling Avaya Aura® Experience Portal Solutions” citing examples of businesses that have increased profitability with AAEP and IVR.
INI announces release of LaunchPort 2.0, targeted call routing application
This release offers compatibility with Avaya Aura® Experience Portal, increased flexibility, enhanced privacy, and heightened security features.
Burbank Water and Power (BWP) recaptured $160,000 in past-due payments over a two-month period using proactive notification, by initiating a non-threatening phone call to customers prompting them to call back for important account information. In
the two-month period, 91% of calls were successful in reaching a person or leaving a message, resulting in 15% more customers paying without the need for a service interruption.
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