At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
INI Introduces INI IDReset™ a self-service application that enables users to reset their passwords by phone or website. Enterprise-level organizations with an Active Directory database may now allow their users to independently regain access to the corporate network without the assistance of a helpdesk agent.
Studies show that automating the password reset process reduces helpdesk expenses by 20%-30% annually.
American Traffic Solutions (ATS) drives down the cost per call in their contact center by adding a self-service solution that includes 24/7 account status with pay-by-phone options. Over 50% of calls are now completed within the IVR, yielding a 25% reduction in staff workload. This increased capacity allows CSRs to provide quality service for callers who require assistance, while decreasing the need to add staff as the company grows.