At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
INI’s Glen Taylor will be presenting “The Value of Selling Avaya Aura® Experience Portal Solutions” citing examples of businesses that have increased profitability with AAEP and IVR.
This release offers compatibility with Avaya Aura® Experience Portal, increased flexibility, enhanced privacy, and heightened security features.
Burbank Water and Power (BWP) recaptured $160,000 in past-due payments over a two-month period using proactive notification, by initiating a non-threatening phone call to customers prompting them to call back for important account information. In the two-month period, 91% of calls were successful in reaching a person or leaving a message, resulting in 15% more customers paying without the need for a service interruption.