At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
INI IDReset™ has received the VerAfied rating from Veracode, ensuring that the INI IDReset application meets or exceeds the security score outlined in the Veracode Risk Adjusted Verification Methodology, which is based on respected industry standards including MITRE for classification of software weaknesses, FIRST for severity and ease of exploitability, and NIST’s definitions of assurance levels.
American Traffic Solutions (ATS) drives down the cost per call in their contact center by adding a self-service solution that includes 24/7 account status with pay-by-phone options. Over 50% of calls are now completed within the IVR, yielding a 25% reduction in staff workload. This increased capacity allows CSRs to provide quality service for callers who require assistance, while decreasing the need to add staff as the company grows.