At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience 
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
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Burbank Water and Power (BWP) recaptured $160,000 in past-due payments over a two-month period using proactive notification, by initiating a non-threatening phone call to customers prompting them to call back for important account information. In
the two-month period, 91% of calls were successful in reaching a person or leaving a message, resulting in 15% more customers paying without the need for a service interruption.
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