At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
INI AudioForms Rated Avaya Compliant
INI AudioForms is compliant with key Contact Center solutions from Avaya. A team of Avaya engineers developed a comprehensive test plan for INI AudioForms and verified that it is Avaya compatible.
INI’s Glen Taylor Featured on Avaya Podcast Network
Glen Taylor discusses new trends in contact center automation including integration with mobile technology.
American Traffic Solutions (ATS) drives down the cost per call in their contact center by adding a self-service solution that includes 24/7 account status with pay-by-phone options. Over 50% of calls are now completed within the IVR, yielding a 25% reduction in staff workload. This increased capacity allows CSRs to provide quality service for callers who require assistance, while decreasing the need to add staff as the company grows.