At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
INI AudioForms simplifies data collection with a feature-rich, easy-to-use, web-based interface that increases accuracy, reduces resource strain, and elevates response rates.
Gary Van Gordon, Vice President at INI, shares valuable insights and deployment examples of contact center automation solutions for State and Federal governments.
American Traffic Solutions (ATS) drives down the cost per call in their contact center by adding a self-service solution that includes 24/7 account status with pay-by-phone options. Over 50% of calls are now completed within the IVR, yielding a 25% reduction in staff workload. This increased capacity allows CSRs to provide quality service for callers who require assistance, while decreasing the need to add staff as the company grows.