IVR Self-Service Solutions


The INI Difference

At INI, customer satisfaction is at the heart of everything we do. We strive to provide stellar self-service solutions that ensure your customers’ experience of your contact center will make you shine. We bring a deep knowledge of platform technology and extensive experience
developing IVR solutions to every project. Our proven project management process ensures on-time deployment, within budget, every time.
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INI News & Events

INI Introduces INI IDReset™ a self-service application that enables users to reset their passwords by phone or website. Enterprise-level organizations with an Active Directory database may now allow their users to independently regain access to the corporate network without the assistance of a helpdesk agent.
 Studies show that automating the password reset process reduces helpdesk expenses by 20%-30% annually.
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Success Story

American Traffic Solutions (ATS) drives down the cost per call in their contact center by adding a self-service solution that includes 24/7 account status with pay-by-phone options. Over 50% of calls are now completed within the IVR, yielding a 25% reduction in staff workload. ATS drives down costs in the contact center This increased capacity allows CSRs to provide quality service for callers who require assistance, while decreasing the need to add staff as the company grows.
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AutoCall™ is a ringing success! in an 18 day period, it has generated 250 payments. It is definitely a win-win for both our company and customers alike!
Charles, Representative of a CA city government
All EQuilibrum 2.0 tests were completed and passed. Thought I should mention, I think you have a quality product.
Keyur, Avaya DevConnect Tester

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