Solutions consultation is the initial step that sets the stage for INI’s total package offering. From initial contact, we are involved in discussions related to the customer’s goals and overall flow of the solution. There are a variety of technological and ergonomic issues related to the solutions creation process, and our sales teams provide many years of experience in a variety of technological arenas for this process. The sales team consists of an INI sales representative, sales engineer, and a software development engineer–any, or all, may be involved at any stage of the process. INI personnel are immersed daily in systems integration and a variety of related technologies and solutions development. While it may be true that “no one knows it all,” our experience augments other resources brought to bear by our sales partners and helps create a well-rounded team approach to the total solution. This consultation sets the stage for INI’s quality performance.
Custom IVR Software Development
INI Solutions Development consists of people and products. Our software engineers have years of experience across the software development spectrum on a variety of platforms including all major cloud services. Working with a cross section of technologies—IVR, CTI, Internet/Web, Speech Recognition, voice mail, and PBX integration—these players bring breadth of expertise to the stage. Through utilization of industry standard and customized technology toolsets, INI personnel create the best overall solution for the customer. With the unique INI Test Lab, we can produce and test products against real working environments, thus minimizing unforeseen difficulties at time of deployment.
INI utilizes leading edge tools and standards while focusing on the most appropriate technology to meet customer needs. We have developed specific expertise in creating conversational dialog for the end-user, and in tuning speech-recognition software to improve recognition rates. The result is a highly responsive, streamlined, customer-friendly experience for callers.
With customers nationwide—from the smallest business to the largest Fortune 100 companies—INI has demonstrated the complete range of technical expertise that is required to provide quality solutions in a rapidly changing environment.
Computer Telephony System Integration
For many solutions, integration to back office/legacy systems is required. Part of the Solution Definition process will include identifying these systems, designing the interface parameters, and setting up a test plan. INI uses a variety of standard and custom tools for this integration, depending on the embedded environment.
Self-Service IVR System Deployment
INI provides a full complement of skilled and experienced project management and implementation engineers. From the simple to the complex, every project receives due diligence to ensure a first rate customer experience. INI follows a disciplined project management process that has been tuned for over 10 years. This process includes detailed call flows and design specifications, in addition to specific project management plans.