Dynamic Menu Builder
Intelligent Call Routing
Surveys and Forms
Project Life Cycle
IVR Solutions for Enhanced Customer Service
From off-the-shelf products to custom applications, INI has the solutions and support you need to deliver a stellar customer service experience.
Standard Products for Avaya Platforms
INI packaged applications with configurable parameters allow organizations to quickly add enhanced functionality to new or existing contact center environments. Click to learn more.
Custom Application Solutions
With custom applications developed to specific requirements, organizations can make the most of their existing infrastructure and backend data integrations. Find out how we can help.
The INI Services team works closely with our clients to deliver and support a full suite of professional and managed services. From design to deployment and beyond, we’ve got you covered.
We understand that no two deployments are the same. Whether your solution is in the cloud, on-premise, or a hybrid of both, INI meets your unique configuration needs. Contact us to find out more.
Who We Are
Contact Centers Can Protect Caller Privacy and Curb Fraud with INI SecurePaymentAssistant™
“How are you protecting my Privacy?” – Meeting the Digital Privacy Challenge
INI to Highlight Customer Successes at Avaya ENGAGE® 2019
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