POM Archives |

My Avaya Dialer is Going End-of-Support. What Next?

By Glen Taylor If your organization uses Avaya Proactive Contact (PC) for outbound notifications, you may be wondering what to do when the software goes end-of-support this year. An obvious replacement candidate is the Avaya Proactive Outreach Manager (POM) platform.

INI OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy

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INI OutboundStudio™ now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions TUALATIN, Ore. – November 4, 2021 — Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI OutboundStudio™ solution is compliant with key

Enhance Proactive Notifications with INI OutboundStudio™

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New Interactive Northwest, Inc. (INI) product enhances the functionality of Avaya Proactive Outreach Manager TUALATIN, Ore.—Oct. 13, 2020—Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) is offering Avaya contact centers a way to expand their outbound notification strategy

Are You Keeping In Touch with Your Customers?

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by Glen Taylor [frame align=”right” width=”211″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2015/03/smart-phone-illustration.png”] I have a friend who texts me about once a week with a simple message, “Dinner tonight?” About half of the time I’m not available, but when I am, we grab a

Getting the Most Out of your Contact Center Part 2

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by Interactive Northwest, Inc. Enhance your Contact Center for Profitability In the first article of our three part series, Getting the Most Out of Your Contact Center, we emphasized the importance of enhancing the customer experience, the heartbeat of the

Getting the Most out of your Contact Center Part 1

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by Glen Taylor Let’s Face It, We Love Automation! Think about it: how many of us choose to go to the bank to withdraw money when we can access an ATM? Would you wait in line for an airline ticketing

Conquering the Telephone Consumer Protection Act

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Strengthen customer relationships without violating the TCPA Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to the Telephone Consumer Protection Act (TCPA)

INI’s latest outcalling product leverages Avaya technical advances for superior results

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Author: Russell Neville INI has long provided outcalling applications to our clients, enabling them to proactively contact their customers for a variety of needs such as emergency notification, appointment reminders, surveys, account protection services and more. INI AutoCallX, our latest