Tualatin, OR, April 23, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) Global Education Conference to be held May 20-24, 2012 in Boston, MA. INI will be showcasing its EQuilibrium™ 2.0 load balancing application, which provides high availability and scale for Avaya Voice Portal and Avaya Aura® Experience Portal environments with multiple application servers. Glen Taylor, PhD, Solutions Architect for INI, will be presenting “Best Practices Designing Avaya Aura® Experience Portal for High Availability, Security, and Virtualization.”
“INI is committed to providing the highest quality services to our customers using innovative and proven software technologies,” says Chuck Van Meter, President of INI. “Having attended the users group conference each of our twenty years in business, we’ve gained invaluable knowledge and insight from this interaction with Avaya users. This knowledge, together with our thousands of deployments, keeps us at the forefront of our industry and ensures our customers gain the most value for their business.”
Glen Taylor, PhD, has over 25 years of experience in the IVR industry and is widely recognized for his expertise in self-service application solutions. Prior to joining INI, Glen led many Avaya initiatives associated with the Avaya Voice Portal and self-service applications. He was one of the founding members of the Bell Labs development team that engineered the first AT&T IVR system. Today, Glen works with INI development teams to design best-in-class solutions – including the recent introduction of INI EQuilibrium™.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236, email at email@example.com or visit www.interactivenw.com.