INI is a Microsoft Certified Partner offering INI CTInsight,™ a Microsoft Windows based application that works in conjunction with Avaya Computer Telephony Server (Avaya CT), CVLAN, and
MAP D. 

CTInsight utilizes business intelligence to route calls to the correct destination, reducing the need for redirected calls and helping callers get to the most appropriate agent for their needs.  The application delivers information to the agent desktop that identifies the caller and allows the agent to more efficiently and effectively handle the call. 

CTInsight has been integrated with Avaya Dialer, Avaya IR, and Avaya Communication Manager. The product is compatible with Microsoft Windows Server 2003 and provides functionality for:

• Call Routing
• Call Monitoring
• Agent Monitoring
• Integration with IVR applications.

CTInsight can be configured based on user requirements and is currently deployed in several industries.