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Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world. http://www.avaya.com
Interactive Northwest, Inc. (INI) is a Platinum member of the Avaya DeveloperConnection Program. Since 1992, we’ve provided system integration services and best-in-class interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for Avaya platforms. Our approach emphasizes close collaboration with our clients and partners to create real-world solutions that reduce the cost of providing superior customer service. With deep technical experience and a broad understanding of vertical market requirements, we optimize each client’s contact center solutions for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation and unparalleled customer satisfaction in self-service environments. Clients across the U.S. have turned to us for
our expertise in designing, developing, deploying, and supporting self-service technologies.
In particular, we provide: Information access solutions,
automating the process of providing callers with the ability to access
important information Call-routing applications,
including solutions specifically designed for contact center support,
TDD recognition and prompting, and providing speech recognition Automated inbound and
outbound notification applications, utilizing presence information
and multi-media channels such as voice, fax, text, e-mail, TDD, and
even video Information collection
and integration with web services to deliver robust information to
callers Transaction applications,
including host access and payment processing capabilities with focus
on PCI compliance Platform migration services,
as companies migrate to more robust self-service capabilities Frequently Asked Questions What is the primary benefit of working with INI? INI’s detailed project management and life cycle processes ensure successful completion of the most complex projects on time and in budget. Clients have consistently highly rated their satisfaction with our processes and our applications. Do you specialize in any particular vertical markets? Government - including
multiple Federal, state and local departments and agencies that have
significant interactions with consumers Healthcare - national
and regional health systems that are recognized in their industry
for leadership in applying technology to improve the delivery of care,
as well as hospitals, physician groups, and specialty clinics Financial services - global
banks and securities firms, regional and community banks, credit unions,
and mortgage companies Insurance - major
property/casualty and health insurance carriers in the nation Utilities - including
traditional municipality provided services to communications service
providers Other - leading aerospace
and electronics manufacturers, national sports leagues, and global
publishing houses For which Avaya platforms or versions do you provide IVR applications? Experience Portal/Voice Portal Standalone SIP as well as ICR "front ends" Aura Infrastructure What training do you provide? |
