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AvayaAvaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world. |
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ConvergysAs a leader in relationship management, Convergys provides solutions that optimize the everyday interactions between customers and employees. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. |
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LoquendoWith over 30 years cutting-edge R&D experience, Loquendo is the leading innovator in speech recognition and speech synthesis and provides all the solutions required for creating the ultimate speech-enabled applications.Loquendo’s outstanding technologies – Loquendo TTS (Text To Speech), Loquendo ASR (Automatic Speech Recognition), Loquendo Speaker Verification and the VoxNauta VoiceXML Platform – enable integrators to rapidly and easily create best-in-breed solutions in all the most widely spoken languages. Loquendo is a Telecom Italia company headquartered in Italy and offices in the US, Spain, Germany and France, with a Worldwide Network of Agents. |
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MicrosoftINI is a Microsoft Certified Partner offering INI CTInsight™, a Microsoft Windows based application that works in conjunction with Avaya Computer Telephony Server (Avaya CT), CVLAN, and MAP D.
CTInsight utilizes business intelligence to route calls to the correct destination, reducing the need for redirected calls and helping callers get to the most appropriate agent for their needs. The application delivers information to the agent desktop that identifies the caller and allows the agent to more efficiently and effectively handle the call.
CTInsight has been integrated with Avaya Dialer, Avaya IR, and Avaya Communication Manager. The product is compatible with Microsoft Windows Server 2003 and provides functionality for:
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NuanceNuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. The Nuance technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about. |
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OracleOracle’s broad portfolio of solutions and acquisitions offers companies seeking to develop with Oracle with the latest technology to exceed customers and business needs. Oracle and its strong alliances with IT leaders combine deep industry knowledge, useful tools, expertise and innovative thinking to ignite growth in your business. |
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RedhatWhat began as a better way to build software–openness, transparency, collaboration–soon shifted the balance of power in an entire industry. The revolution of choice continues. Today Red Hat is the world’s most trusted provider of Linux and open source technology. |
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Right NowRightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide. |
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VMwareVMware (NYSE: VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity. VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. Organizations rely on VMware, its partners and its industry-leading virtual infrastructure platform, VMware vSphere, to energize their business through IT, while saving energy – financial, human and the Earth’s. With 2009 revenues of $2 billion, VMware has more than 170,000 customers and 25,000 partners worldwide. |
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VoxeoVoxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. |