INI believes that the best user experiences aren’t designed in a bubble. Our Speech Services employ testing and validation techniques that are intended to simulate the behavior of actual users, not trained quality control engineers. By interviewing contact center agents, supervisors, and a sample of real customers, INI works to identify and prioritize self-service needs, ensuring that your application delivers what customers want. Wizard-of-Oz and Blind Usability Testing are just two of the practices that we’ve implemented to help guarantee the success of your application.
Care and Feeding
Caller needs change over time, as do business goals. At INI, we continue to monitor the health and success of your speech applications after they’ve been deployed in order to safeguard against customer experience issues. Periodic tuning cycles consisting of audio capture and transcription allow INI speech experts to analyze ongoing performance. By implementing regular prompt and grammar updates, we make certain your applications stay relevant to callers.
Years of Experience
Speech Services is just one facet of our time-tested project delivery process. With over 20 years’ experience in the contact center industry, INI sets the standard for quality and reliability, orchestrating a streamlined and professional implementation from start to finish. Our unparalleled platform expertise and proven Project Life Cycle result in customer experience solutions that will make you, and your customers, happy.