Conversational IVR

Modernize your self-service strategy with Conversational IVR.

INI offers a full suite of professional services targeted toward designing, developing, and optimizing the performance of Conversational IVR applications.  We utilize industry best practices and leading conversational AI tools to ensure callers have the most effortless and elegant customer experience possible.  Our complete speech offering includes:

              • User Interface Design
              • Human Factors Analysis
              • Intent Specifications
              • Training Phrase Creation
              • Prompt Verbiage Optimization
              • Usability Testing
              • Utterance Transcription
              • Performance Tuning

Real-World Approach

INI believes that the best user experiences aren’t designed in a bubble. Our Speech Services employ testing and validation techniques that are intended to simulate the behavior of actual users, not trained quality control engineers. By interviewing contact center agents, supervisors, and a sample of real customers, INI works to identify and prioritize self-service needs, ensuring that your application delivers what customers want. Wizard-of-Oz and Usability Testing are just two of the practices that we’ve implemented to help guarantee the success of your application.

Care and Feeding

Caller needs change over time, as do business goals. At INI, we continue to monitor the health and success of your speech applications after they’ve been deployed in order to safeguard against customer experience issues. Periodic tuning cycles consisting of audio capture and transcription allow INI speech experts to analyze ongoing performance. By implementing regular prompt and grammar updates, we make certain your applications stay relevant to callers.