INI offers a wide range of products for the Avaya Aura® Experience Portal (AAEP) that integrate seamlessly with back-end architecture, offering intelligent and elegant solutions that quickly provide a measurable return on investment. INI’s packaged applications are designed to:
INI SureConnect is a versatile callback and queuing application designed to level out peaks in call volume. By allowing callers to escape from queue and request a callback, customer satisfaction is enhanced. Calls are distributed more evenly over time, maximizing agent productivity and contact center efficiency.
INI AudioForms is an easy-to-use, web based application for creating, implementing and analyzing IVR forms. INI AudioForms simplifies the data collection process and is ideal for automating surveys, reports, information requests, applications, and even sales orders.
INI AudioMenus enables administrators to create full-featured IVR menus and announcements for the Avaya Aura Experience Portal. The intuitive user interface allows for easy deployment of sophisticated routing applications in minutes, without the need for coding or external development and support.
INI IDReset allows Active Directory users to reset passwords and unlock AD accounts via a voice or web-based interface. INI IDReset improves security, reduces costs, and increases productivity by enabling users to independently regain network access without the assistance of a helpdesk agent.
INI LaunchPort provides a highly configurable and affordable option for intelligent call routing. INI LaunchPort routes callers to an appropriate resource based on predefined caller profiles, resulting in faster call resolution and an improved customer experience.
INI Messenger enhances the powerful Avaya Proactive Outreach Manager (POM) by allowing organizations to offer their outbound contacts a configurable menu of options for responding to proactive notifications.
INI EQuilibrium is an application dispatcher that provides high availability for multiple application server environments and application-aware load balancing. INI EQuilibrium provides an end-to-end uptime environment, meeting crucial business needs for flexibility and reliability.