INI offers affordable IVR solutions for the powerful Avaya Voice Portal (AVP) and Avaya Aura® Experience Portal (AAEP), addressing a variety of universal requirements typical in contact center environments. Our applications integrate seamlessly with back-end architecture, offering intelligently designed, economical solutions that streamline implementation to quickly provide a measurable return on investment. INI’s applications are designed to:
- Maximize contact center efficiency
- Increase agent productivity
- Expand client communication
- Enhance customer satisfaction
- Contribute to customer retention
INI AudioForms™ [IVR Data Collection Tool]
INI AudioForms is an easy-to-use, web based application for creating, implementing and analyzing IVR forms. INI AudioForms simplifies the data collection process and is ideal for automating surveys, reports, information requests, applications, and even sales orders.
INI EQuilibrium™ [Application Dispatcher]
INI EQuilibrium is an application dispatcher that provides high availability for multiple application server environments and application-aware load balancing . INI EQuilibrium provides an end-to-end uptime environment meeting crucial business needs for flexibility and reliability.Learn More
INI LaunchPort™ [Advanced Call Routing Application]
INI LaunchPort provides a highly configurable and affordable option for intelligent call routing. INI LaunchPort routes callers to an appropriate resource based on predefined caller profiles. Contact center administrators can manage how callers are identified as early in the call as possible, resulting in faster call resolution and an improved customer experience.
INI Messenger™ [Proactive Communication Application]
INI Messenger enhances the powerful Avaya Proactive Outreach Manager (POM) which combines best-of-breed campaign creation, management, and reporting capabilities with industry standard dialing technology. INI Messenger allows organizations to offer their contacts a menu of options for responding to a proactive notification.
INI SureConnect™ [Customer Callback Application]
INI SureConnect is a versatile customer callback and queuing application designed to level out peaks in call volume. By allowing callers to escape from queue and request a callback, customer satisfaction is enhanced, contributing to increased retention rates. Calls are distributed more evenly over time, maximizing agent productivity and contact center efficiency. INI SureConnect offers a high level of flexibility with both CallerFirst and AgentFirst callback methods.
Custom applications allow organizations to leverage INI’s deep knowledge of the underlying self-service technologies, making use of the powerful Avaya Voice Portal (AVP) and Avaya Aura® Experience Portal (AAEP) platforms. Using VoiceXML (VXML) and Call Control XML (CCXML), INI develops custom IVR self-service solutions that integrate with back-end systems to meet specific customer requirements.