Delivering quality care to your patients is job number one. And, although INI enjoys delivering a variety of self-service applications, we especially take pride in our ability to come alongside our clients and help them achieve their key initiatives. INI's team of telephony experts excels at understanding the complexities of your environment—its infrastructure, procedural and regulatory constraints, quality requirements, and provision of information and services.

Disease Management

Patients with chronic illness account for a substantial portion of healthcare costs, so the opportunity to reduce costs while improving quality of care is substantial. Like INI's other products, the Disease Management solution can be configured to meet the specific requirements of each client. Features of the solution include the following:

• Members provide information on certain key health-related indicators by either calling in or by receiving an automated phone call.
• Call flows can be configured for each disease type in the system.
• Using Automatic Speech Recognition, data collected from the patient can be automatically populated into a healthcare management system.
• Ability to contact "lower risk" patients for the purposes of communicating Disease Management information and/or collecting patient data.

Patient Notification

Proactive communication to patients benefits both the member and provider. Members benefit in a number of ways, such as receiving appointment and/or medication reminders, and communications when it's time for an immunization or to schedule an appointment. Providers are able to cost-effectively improve the care they are extending to their members by proactively managing their care and increasing the level and quality of provider-member communication.

INI's Patient Notification is designed as a scalable and flexible outbound calling solution. Components of the solution are leveraged within various Patient Notification applications. Components that are typically leveraged for Patient Notification include:

• AudioMENUS - Flexible tool for easily modifying call flows.
• AudioFORMS - Provides a structured environment for collecting information in individual “fields."
• Outcalling - Provides the ability to schedule and initiate automated outbound calls.
• Text-to-Speech - Takes textual content (typically from an external database) and converts it so that it can be delivered as speech to the caller.

Examples of Patient Notification applications include:

• Appointment Reminder
• Lab Test Results
• Medication Reminders
• Immunization Reminders
• Pre-Op Instructions
• Patient Care Instructions
• Wait List/Appointment Availability