|
| |
| Advice Nurse |
|
Provides patients with a quick, 24x7
way to get basic medical questions
answered.
|
| Co-Pay Collection |
|
Calls
patients and offers to collect co-payments
via a credit card before a visit.
|
| DM (Disease
Management) |
|
Uses
a speech-enabled application to maintain
contact with a known population of chronically
ill patients and monitor their conditions.
|
Education/Training
Class Scheduler |
|
Allows callers to request to be scheduled
for a specific course, such as diabetes
education classes.
|
| Information
Hot Line |
|
Provides
access to information such as classes
offered to the staff or general public,
or public announcements such as flu
clinic dates, time and locations.
|
| Job Line |
|
Allows
callers, typically within larger healthcare
organizations, to respond to job openings,
24x7.
|
| Lab Test Results |
|
Saves
staff time by securely and quickly contacting
patients to report results of tests
they have taken.
|
| Med-Attendant |
|
Provides
patient routing services, including
menuing for callers to gain quick access
to departments and/or information.
|
| Medication/Immunization
Reminder |
|
Places
calls to patients to remind them when
it is time for medications or immunizations.
|
| Med-Locator |
|
Allows
callers to easily find medical departments,
offices and staff members, including
addresses and directions.
|
| Patient Care
Instructions |
|
Places
calls to patients after surgery or other
medical procedures to deliver instructions
for self-care.
|
| Payment Reminder |
|
Addresses patients with overdue bills
by facilitating payments and/or payment
plans.
|
| Pre-Op Instructions |
|
Places calls to patients to give
instructions prior to medical procedures,
potentially preventing the need to
reschedule
surgeries.
|
| Prescription
Refill |
|
Allows customers to call and request
refills for prescriptions and can
allow pre-payment of the prescriptions.
|
| Provider Plans
Coverage |
|
Allows providers and members to obtain
information about their plan. Information
can include claim status, eligibility
and verification of coverage.
|
| Refill Authorization
Request |
|
Allows pharmacists to call the appropriate
medical provider and request authorization
for refills on prescriptions.
|
| SureConnect™ |
|
Allows
callers to leave contact information
so they can receive a call back rather
than remaining on hold.
|
| Wait List/Appointment
Availability |
|
Allows patients who have been put
on wait lists to be called with appointment
times and dates as they become available.
|
|
