INI provides a broad base of applications that contribute to delivering quality services to your valued members. Whether your organization chooses one of INI's configurable applications or partners with INI for the design of a tailor-made solution, your organization will benefit by:

• Increasing member satisfaction
• Improving awareness and access to information, services and programs
• Reducing operating expenses and increasing staff productivity
• Increasing revenue through areas such as decreased no shows, increased member retention, and increased debt collection

Examples of INI's configurable applications include:

Member Enrollment

Streamline your enrollment process while creating a positive first impression with automated enrollment. New members will appreciate the ease of providing pertinent information via an interface that uses professionally-recorded phrases and recognizes their spoken responses to enrollment questions. Choose to have new members call in or schedule the application to automatically call new members within a defined time period.

Prescription Refill

Provide an efficient mechanism for members to request a prescription refill without interrupting busy pharmaceutical staff. Options include the ability to completely automate the process, including collecting co-payments via credit card, and even preparing prescription labels to facilitate efficient use of staff time.

Appointment Reminder

Increase your staff productivity and decrease no show rates with automated reminders of upcoming appointments. In addition to the friendly reminder, those patients who know they will be unable to keep the appointment can indicate that at the time of the call. Since this is a time-intensive task and usually needs to be done in the evening when people tend to be home, it has been difficult to have staff personnel effectively perform this duty. INI's Appointment Reminder provides summary and detailed reports, including daily reports which list the individual call results, including information such as no answer, confirmed or cancelled. Plus, administrators can define:

• When calls should be placed
• How many times the call should be attempted
• Message format
• Criteria for initiating calls and delivering messages

Account Information

Ease the process of accessing account information by providing a self-service application for members to perform activities such as:

• Checking on or modifying account information
• Inquiring about claim status or benefit information
• Paying outstanding balances