Call centers provide a great opportunity to improve customer service levels, increase productivity and save money. INI's extensive knowledge of call center operations and processes enables us to evaluate your environment and make recommendations that will deliver an ROI consistent with your expectations.

Med-Attendant

Patient routing services provide menuing for callers to gain quick access to departments and/or information. Configurable menus ensure the call flow is friendly to the callers and provides an efficient means for callers to get what they need. By allowing callers self-service access to information, your member satisfaction will improve and your staff workload will decrease. Med-Attendant provides an efficient and understandable interface for administrative personnel as well, facilitating quick and easy changes to the menu structure when desired.

Med-Locator

With INI's Med-Locator, callers can easily find medical departments, office and staff members. Plus, you save time and effort by keeping your busy staff members on more critical tasks. Depending on your preferences and the scope of your organization, callers may be provided with a touchtone menu of location/staff selections or may naturally interact with the application through an advanced speech interface.

Call Back Messaging

Sometimes your callers may need to speak with a staff member or call center agent who is handling excessive call volumes. At times like this, it is convenient to provide callers an alternative to a lengthy hold time. INI's Call Back Messaging allows callers to leave contact information so that they can be automatically placed in a queue to receive a call back rather than continuing to hold.