INI N-1-1 solutions provide
citizens with services and access to information
in non-emergency situations.
The 9-1-1 emergency services network was created
over 20 years ago as a fast and efficient way
to access police and fire department services.
Many 9-1-1 calls are not emergencies, however,
and they have overloaded the 9-1-1 system.
States and cities have begun implementing other
N-1-1 systems for non-emergency circumstances.
These include 2-1-1 for community information
referral services, 3-1-1 for non-emergency police
services, and 5-1-1 for travel and traffic information.
The INI N-1-1 solutions employ a cross section
of technologies to help callers navigate what
can often be a complex maze of human service and
government agencies. The automated features allow
24/7/365 access, providing high levels of service
and citizen satisfaction.
INI brings expertise in systems development and
integration, employing voice recognition, touch-tone,
computer telephony, and Internet and Web access
to leverage information sources. These sources
can be from legacy systems or new systems developed
specifically for a project. |
