INI’s logistics solutions serve organizations tasked with handling the movement and storage of property. Our applications are used to streamline workflow procedures and voice call handling. Improved efficiency and speed of voice call handling allow agencies to enhance their service levels across the delivery chain. At the same time, they’re equipped to effectively manage larger call volumes with the same or fewer staff and minimal caller impact. Proactive contact management applications can also be employed to reduce the number of missed deliveries or pickups.

INI’s intuitive dialog design and speech recognition voice user interface (VUI) technology contribute to improved caller satisfaction, Many INI clients have seen significant gains in productivity and accuracy, as well as reductions in hold and total call times, as a result of self-service improvements.