For years, government
medical facilities have served the largest base
of patients in the United States. Although many
of the challenges faced by military and veterans
healthcare operations are common to the healthcare
industry as a whole, many are unique to the networks.
INI's Solutions for Government Healthcare highlight
capabilities that streamline operations while
enhancing quality of patient care. We are committed
to applying the value of self-service communication
to the business needs of the military and veteran
healthcare industry. This commitment translates
into tangible results as we continue to evolve
our commercial off-the-shelf (COTS) product offering
by:
- Evaluating the impact of changing environments,
programs and objectives.
- Addressing market requirements through ongoing
product updates.
- Assessing the usefulness of new technologies
in the government healthcare industry and implementing
those technologies when and where they provide
value to our customers.
INI Government Healthcare Solutions
INI's deep technical expertise in computer telephony
technologies, networking, operating systems, and
database integration enables us to develop reliable,
intuitive products that operate seamlessly within
your environment. These solutions are ready for
implementation and are periodically updated with
new releases to provide ongoing performance and
enhanced capabilities to our customers.
If your organization's requirements are not addressed
by one of our standard solutions, INI can leverage
its foundation of expertise and toolkits to design
and implement a solution tailored to your specific
needs.
| INI Med-Attendant |
| Patient routing services
provide menuing for callers to gain quick
access to departments and/or information.
Configurable menus ensure the call flow is
friendly to the callers and provides an efficient
means for callers to get what they need. INI
Med-Attendant improves patient satisfaction
and decreases staff workload by automating
requests for information. Med-Attendant provides
an efficient and understandable interface
for administrative personnel as well, facilitating
quick and easy changes to the menu structure. |
| |
| INI Med-Locator |
| Locating services provide
callers with detailed information such as
directions to medical locations or departments
within a building, such as how to find radiology
or MRI. INI Med-Locator can also provide location
information and access to medical staff, saving
time and effort for busy staff. |
| |
| INI Med-Account |
| Patient account access
information provides information on insurance
payment status, benefit information and even
provides a way for patients to pay outstanding
balances. |
| |
| INI Patient Notify |
| This product proactively
contacts patients to communicate when they
need to show for or reschedule an appointment,
take medication, or even pay an outstanding
balance. INI patient Notify can also be used
to contact a group of individuals with a common
message, such as rapid deployment requiring
personnel to update vaccinations or providing
warnings on drug interactions or symptoms
that may require medical attention. |
| |
| INI Lab Results |
| Patients can call in,
or even be called, to find out the results
of lab work. Based on the results, calls can
be set to provide the information, transfer
to staff for more information, or request
the patient consult with the physician for
more information. |
| |
| INI Prescription
Refill |
| This product provides
an efficient mechanism for patients to request
a prescription refill without interrupting
busy pharmaceutical staff. Options include
the ability to completely automate the process,
including collecting co-payment via credit
card, and even preparing prescription labels
to facilitate efficient use of staff time. |
| |
| INI Patient Feedback |
| Allows patients to provide
feedback in the form of an audio survey. Medical
facilities can receive efficient feedback
on topics such as beneficiary satisfaction
with healthcare services and programs. Patient
feedback can be collected by either accepting
inbound calls or placing automated outbound
calls. |
| |
| INI Patient Waiting |
| Designed for medical
call center applications, this product can
smooth out longer wait times with information
about wait time and place in line, and can
offer the patient a choice to be called back
when a staff member becomes available. |
| |
|
|
