Section 508, Rehabilitation
Act of 1998, added mandatory accessibility requirements
for the Government. The objective of the regulation
is to:
- Ensure that the government’s internal
electronic communication and information systems
are accessible to disabled government employees,
and
- Ensure that the government’s public-access
systems are accessible to disabled people in
the general population.
As part of this requirement, specific features
were identified that must be present in telecom
and information systems developed, procured, leased,
or used by the Government. Requirements germane
to IVR include:
- Voice mail, auto-attendant, and interactive
response telecommunications systems shall be
usable by TTY users with their TTS. [1194.23(c)]
- IVR telecommunications systems that require
a response from a user within a time interval,
shall give an alert when the time interval is
about to run out, and shall provide sufficient
time for the user to indicate more time is required.
[1194.23(d)]
As a Platinum member of the Avaya Developer Connection
Program, INI is committed to working with Avaya
to deliver leading edge, self-service solutions
for accessibility, such as the TTY interface technology
used on the Avaya IR and Conversant V8 R9 platforms.
INI’s expertise transitions IVRs into accessible
solutions that are equally usable for TTY and
non-TTY callers. Depending on the complexity of
the call flow, a number of capabilities can be
injected into an IVR solution to add TTY accessibility. |
