Achieve your contact center goals with a custom solution from INI.
For over three decades INI has set the standard for quality and reliability in the contact center industry, orchestrating a streamlined and professional implementation from start to finish. Our unparalleled platform expertise and proven Project Life Cycle result in customer experience solutions that will make you, and your customers, happy.
Benefits
Enhanced customer experience – Our custom contact center solutions are designed to enhance the customer experience with the aim of improving customer satisfaction and increasing customer retention. Utilizing intelligent routing, self-service applications, and transaction services, we provide elegant solutions that facilitate first call resolution.
Optimized agent efficiency – Our custom contact center solutions are focused on automating routine tasks and providing intuitive access to relevant information so that agents spend more of their time on value-add activities, such as direct customer interaction and resolving customer issues.
Maximized contact center effectiveness – Our custom contact center solutions draw upon the use of networking, operating systems, database integration, and computer telephony to drive value in the contact center through automated self-service applications, improved first call resolution, decreased operational costs, and protection of valuable revenue streams.
Skills
Our experienced professional services team possesses a recognized talent for end-user dialog design and a deep knowledge of the underlying technologies of networking, operating systems, database integration, and computer telephony. Our adeptness with the powerful Avaya architecture enables our team to leverage the full spectrum of available features to deliver best-in-class IVR self-service contact center solutions. Our highly-tuned project management process ensures successful completion of the most complex projects on time and in budget.