Interactive Northwest, Inc. (INI) was founded in 1992 to provide custom communication solutions built upon leading interactive voice response (IVR) and telephony platforms. Early on, INI established itself as one of the first companies to provide combined expertise in network and host connectivity, database integration, and telephony networks needed to deploy advanced communication solutions. Today, the company is recognized for its expertise in the voice response, speech recognition, and computer-telephony integration (CTI) arenas.

INI sets itself apart in three areas critical to the success of self-service systems:

• Deep technical expertise in the underlying technologies - networking, operating systems, database integration, and computer telephony.

• A recognized talent for natural end-user dialog design. INI has developed specific expertise in creating natural, directed dialog for the end user, and in tuning speech-recognition software to improve recognition rates. The result is a highly responsive, streamlined, customer-friendly experience.

• A disciplined, highly tuned project management process that ensures successful solution implementation. INI employs a complete Project Life Cycle approach which facilitates, from inception to ongoing support, trusting relationships with our clients.

By balancing the client’s infrastructure requirements with the end-users’ expectations for self-service interactions, INI is able to deliver effective solutions with a high degree of quality and satisfaction for clients, partners, and end-users alike.