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Interactive
Northwest, Inc. (INI) was founded in 1992 to provide custom
communication solutions built upon leading interactive
voice response (IVR) and telephony platforms. Early on,
INI established itself as one of the first companies to
provide combined expertise in network and host connectivity,
database integration, and telephony networks needed to
deploy advanced communication solutions. Today, the company
is recognized for its expertise in the voice response,
speech recognition, and computer-telephony integration
(CTI) arenas.
INI sets itself apart in three areas critical to the
success of self-service systems:
- Deep technical expertise in the underlying technologies
– networking, operating systems, database integration,
and computer telephony.
- A recognized talent for natural end-user dialog
design. INI has developed specific expertise in creating
natural, directed dialog for the end user, and in
tuning speech-recognition software to improve recognition
rates. The result is a highly responsive, streamlined,
customer-friendly experience.
- A disciplined, highly tuned project management process
that ensures successful solution implementation. INI employs a complete Life Cycle Project approach which facilitates, from inception to ongoing support, trusting relationships with our clients.
By balancing the client’s infrastructure requirements
with the end-users’ expectations for self-service
interactions, INI is able to deliver effective solutions
with a high degree of quality and satisfaction for clients,
partners, and end-users alike. |
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