Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world. http://www.avaya.com
The INI/Avaya Relationship
INI has a long-standing history as a valuable resource for Avaya, providing evaluation and feedback for new releases of IVR platforms, software and toolsets since shortly after the company was formed in 1992.
- INI has been instrumental in early introduction and Beta programs associated with new releases of the award-winning Dialog Designer and Orchestration Designer programming tools.
- INI has been an active participant of beta programs associated with releases of both Voice Portal and Experience Portal.
- Avaya, recognizing INI’s expertise in the creation of outbound applications and experience in working with outcalling applications, has leveraged INI as a strategic partner in the development of Proactive Outreach Manager (POM). Again, participation in beta programs associated with the initial and subsequent releases have provided valuable feedback to the Avaya R&D team.
- INI continues to invest in beta programs as a way to actively participate in acquiring early knowledge and expertise on new Avaya software releases. As such, the company has been recognized as a leader in understanding Experience Portal and POM, performing some of the earliest field deployments.
Interactive Northwest, Inc. (INI) is a Technology Partner of the Avaya DevConnect Program. Since 1992, we’ve provided system integration services and best-in-class interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for Avaya platforms.