With so many companies touting their products and services across various media platforms these days, terms like quality and innovation have nearly lost their meaning. …
The Power of Avaya Aura® Experience Portal
28 February, 2013 - Articles
Unlock Your contact Center’s Potential for Customer Engagement
Imagine if you could implement a contact center solution that gave you an edge over your competitors, a …
Enhance your Contact Center with Meaningful Metrics
In the first article of our three part series, Getting the Most Out of your Contact Center, …
Enhance your Contact Center for Profitability
In the first article of our three part series, Getting the Most …
Getting the Most out of your Contact Center Part 1
30 October, 2012 - Articles
Enhance your Contact Center for Customer Satisfaction
Let’s Face It, We Love Automation!
Think about it: how many of us choose to go to the bank to …
Conquering the Telephone Consumer Protection Act
2 October, 2012 - Articles
Strengthen customer relationships without violating the TCPA
Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to …
INI LaunchPort™ 2.0, A Better Way to Connect
16 August, 2012 - Articles
Top 6 Considerations When Choosing a Callback Solution
27 July, 2012 - Articles
Effective contact center automation is focused on designing a customer experience that is efficient, concise and as pleasant as possible; however, peaks in call volume …
Why INI Participates in Beta Programs
4 June, 2010 - Articles
Author: Gary Van Gordon
Going back to the company’s beginnings in 1992, INI has continually been recognized for its willingness to actively engage in the early …
INI LaunchPort™ – A Key to First Call Resolution
3 June, 2010 - Articles
Author: Kirk Jesser
The concept behind first call resolution (FCR) is to direct a caller to the best resource available to meet the caller’s needs without …
