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Tualatin, OR, May 20, 2013 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems integration software, today announced they will be …

With so many companies touting their products and services across various media platforms these days, terms like quality and innovation have nearly lost their meaning. …

Unlock Your contact Center’s Potential for Customer Engagement
Imagine if you could implement a contact center solution that gave you an edge over your competitors, a …

Enhance your Contact Center with Meaningful Metrics
In the first article of our three part series, Getting the Most Out of your Contact Center, …

Enhance your Contact Center for Profitability
In the first article of our three part series, Getting the Most …

Tualatin, OR, November 27, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems integration software, today announced they will be a sponsor …

Enhance your Contact Center for Customer Satisfaction
Let’s Face It, We Love Automation!
Think about it:  how many of us choose to go to the bank to …

Strengthen customer relationships without violating the TCPA
Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to …

Wouldn’t it be great if your phone system could read a caller’s mind and connect them to the exact resource they need as soon …

Tualatin, OR, August 16, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center systems integration software, today announced …